Project Info
Client
PayCentral
Service
Digital Transformation
Industry
FinTech
TechStack
Angular 13, PHP, Laravel, MariaDB.
Overviews
Company Overview
PayCentral is the largest independent issuer of physical and virtual prepaid, transactional and virtual cards in South Africa. PayCentral provides business owners with a variety of prepaid card options (either physical or virtual), offering alternate and safe payment solutions to conventional payroll or bank transfers. Whether an enterprise is small or large in scale, PayCentral provides the best prepaid card solutions for their needs.
Challenges Faced
Amidst operational challenges and scalability concerns, Pay Central encountered difficulties with manual processes and slow loading times. They faced hurdles in expanding services and maintaining infrastructure.
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Slow card loading inhibits efficiency.
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1-minute loading delays frustrate customers.
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Manual process prone to errors.
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Unstructured database causes reliability issues.
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One-by-one transactions hinder scalability.
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Resource utilization increases due to inefficiencies.
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Server infrastructure lacks structure, leading to downtimes.
Value Delivered
Xenovex's intervention led to a streamlined loading process, significant time reductions, and automated systems. The structured database and server-less architecture enhanced scalability and customer support.
Bulk card loading, boosting operational efficiency.
Card loading time reduced to 10 seconds.
Automation via Excel integration minimizes errors.
Structured database and server-less infrastructure ensure reliability.
Current Status
Post-intervention, Pay Central has witnessed increased customer satisfaction and expanded clientele. The transition to server-less infrastructure has ensured seamless operations and preparedness for future enhancements.
Enhanced onboarding, boosted satisfaction post-Xenovex.
Expanded card options, increased client count.
Shift to server-less database, automated scaling.
UPI integration, gearing up for global expansion.
Summary
PayCentral, South Africa's largest independent prepaid card issuer, resolved operational and scalability challenges with Xenovex's strategic enhancements. These included automated card loading, a server-less infrastructure, and an improved web portal, leading to faster processing and higher customer satisfaction. Post-intervention, PayCentral saw increased customer onboarding, expanded card offerings, and prepared for international expansion
